Shipping
Clinique Online accepts orders that are shipped to locations in Denmark only, excluding Faroe Islands and Greenland. Please note we are unable to deliver to P.O. Boxes.
DELIVERY OPTIONS
Clinique Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).
Orders are delivered by Postnord, either to your home or work address. If delivery cannot be completed, the parcel may be redeemed at the nearest postal office. Postnord will leave a note with information.
Please note that all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If you have questions about the delivery of your package, Kontakt kundeservice via telefon eller WhatsApp på +4589872260 eller du kan kontakte os via Live Chat på vores hjemmeside. +4589872260 for assistance.
STANDARD SERVICE
All orders are shipped via Standard Service and are processed and shipped in 1 - 2 business days, depending on product availability. Most orders are delivered within 3-5 business days from the order's ship date.
The delivery cost is 35 kr. We offer free delivery on orders above 350 kr.
Shipments to Forwarding Companies
Clinique Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
ORDER STATUS
When your order has been dispatched, you will receive a shipping confirmation via email. This email serves as your receipt and provides you with a tracking link, which enables you to follow your shipment. Please note that it may take up to 24 hours from the time you received it before the link is active. You can also check the status of your order via My Account. You are welcome to contact us, if you need help localizing your order.